Privacy Policy
Heathrow Industrial Recycling (HIR) Ltd is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy outlines how we collect, use, and protect your information in accordance with the Data Protection Act 2018 and the UK GDPR.
1. Information We Collect
We may collect the following types of personal data:
- Contact Information: such as your name, email address, telephone number, and postal address.
- Transactional Information: records of services provided to you and any financial transactions.
- Technical Data: IP address, browser type, time zone settings, and location information.
2. How We Use Your Information
We use the data collected for the following purposes:
- To provide our services, including scrap metal recycling, demolition, and factory clearance.
- To manage customer queries, complaints, or support requests.
- For administrative purposes such as invoicing and payments.
- To improve our services through analysis of your feedback and data.
- Marketing communications (with your consent).
3. Sharing Your Information
We do not sell or share your personal information with third parties for their own marketing purposes. However, we may share your data with:
- Service providers who assist in our business operations (e.g. IT support, payment processors).
- Legal authorities or regulators if required by law.
4. Data Security
We take appropriate security measures to protect your personal information against accidental loss, unauthorised access, or misuse. All sensitive data is encrypted and stored securely, with access limited to authorised personnel only.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected.
- Opt-out: You can opt out of marketing communications at any time.
Cookie Policy
Cookies are small text files placed on your device when you visit our website. We use cookies to enhance your browsing experience and improve the performance of our site. By using our website, you consent to the use of cookies as described in this policy.
1. Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the proper functioning of our website.
- Performance Cookies: These cookies collect anonymous data on how visitors use our website, helping us to improve the site.
- Functionality Cookies: These cookies allow our website to remember your preferences.
- Targeting Cookies: These may be set through our site by our advertising partners to deliver relevant ads to you.
2. Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Contact Information
If you have any questions about our Cookie & Privacy Policy or wish to exercise your data protection rights, please contact us at:
- Email: info@hirltd.co.uk
- Address: Heathrow Industrial Recycling Ltd, The White House, Colne Way, Staines, TW19 6HD, UK
- Phone: 0208 166 1221
This policy was last updated on 20/09/2024.
